Support

Cancel or reschedule

EU consumer-friendly access to change a booking

If you have a confirmed CHERRY visit and need to cancel or move it, contact us as soon as you can using the email or phone in your confirmation, or send a short note via Contact.

What to include

• Full name and email used at booking
• Booking date and address
• Whether you wish to cancel or propose a new time

Notice and fees

Timing and any fees follow your confirmation and our General Terms and Conditions.

Statutory withdrawal (if applicable)

If you booked as a consumer at a distance and a right of withdrawal applies, you may withdraw by a clear statement (email is enough) within the statutory period, unless an exception applies. Tell us your name, booking reference, and that you withdraw. Effects follow consumer law and your confirmation. This page exists so cancellation is never a dead end.