Legal

General Terms and Conditions

Last updated: 24 October 2026

These General Terms and Conditions (“Terms”) govern the use of the CHERRY website and the booking of cleaning and related home services. By placing a booking or using the site, you agree to these Terms.

1. Provider

Services are offered by CHERRY. Company identification details are set out in the Legal Notice.

2. Services

CHERRY provides professional cleaning and home-care services as described at the time of booking. Scope, duration, and price are confirmed in the booking summary before you commit.

3. Bookings and contract

Enquiries via the Contact form are requests, not bookings. A binding contract is formed only when we confirm your booking in writing (for example by email). You must provide accurate access and property information needed to perform the service safely.

4. Prices and payment

Prices are shown inclusive or exclusive of VAT as indicated at checkout. Payment is due as stated in the booking confirmation. We may decline or cancel a booking if payment fails.

5. Cancellations and changes

You may reschedule or cancel subject to the notice period in your confirmation. Late cancellations may incur a fee reflecting time already reserved. Use Cancel or reschedule for a clear path.

Consumer withdrawal (Widerruf): Where EU/German consumer law grants a right of withdrawal for distance contracts for services, that right applies in addition to our commercial rules, subject to statutory exceptions (for example where you expressly request performance to begin during the withdrawal period). Instructions and effects are summarised on the cancel page and in your confirmation.

6. Our responsibilities

We perform services with due care through selected specialists. We are not liable for indirect or consequential loss except where liability cannot be limited under applicable law (including for intent, gross negligence, or injury to life, body, or health). Satisfaction remedies, if any, are those stated in your booking confirmation and these terms, not an open-ended “100%” guarantee.

7. Your responsibilities

You ensure safe access, disclose fragile or hazardous conditions, and secure valuables. Pets and other household constraints should be noted before the visit.

8. Website use

Site content is for information and booking. Product demos and UI mockups (including on How It Works) illustrate a possible experience and do not themselves form a booking; see Transparency. You may not misuse the site, attempt unauthorised access, or scrape content for commercial redistribution.

9. Privacy

Personal data is processed as described in our Privacy Notice and Cookie Notice.

10. Governing law

These Terms are governed by the laws of the country in which CHERRY is established, without prejudice to mandatory consumer protections in your country of residence within the EU/EEA.

11. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. We are not obliged to participate in dispute-resolution proceedings before a consumer arbitration board unless required by law; we will state our participation status when requested.